Privacy & Terms [ລວມທັງໝົດ]

1. Introduction Lailaolab ICT Solutions Co., Ltd. ("the Company") places great importance on the privacy of its users. The Company commits to informing users about the personal information that will be collected.

• The Company will clearly define the purpose of collecting and processing the user's personal information.
• Only essential information will be collected to fulfill the intended purpose.
• The user's personal information will be used or disclosed solely for the purpose for which it was collected. Unless required or permitted by law, or with the explicit consent of the user, the Company will retain this information only as long as necessary.
• The Company will ensure that the user's personal information remains accurate, complete, and up-to-date.
• Appropriate technical and organizational measures will be implemented to safeguard the user's personal information.
• Transparent policies and practices will be established and maintained to ensure clear management of user information.
• Users will have the right to access and correct their personal information in line with their preferences and legal rights.
• The Company is dedicated to serving its users and welcomes feedback on its performance. This privacy policy is crafted in alignment with these principles and the governing law.

2. Scope of the Privacy Protection Policy

2.1. Objectives of the Privacy Policy This policy outlines the Company's practices in handling and safeguarding the personal information of its service users. It also details the various rights and choices users have concerning their personal information. This policy applies to personal information collected from users who utilize the store management system services connected to shipping.

3. Types of Personal Information Collected by the Company 3.1 Necessary Personal Information Stored by the Company

• Name
• Date of birth
• Gender
• Email address
• Address as per identity card or passport
• Billing address
• Delivery address
• Bank account and payment information
• Contact phone number
• Identity card or passport number

Additionally, the Company collects:

• Information related to users who register on our website or use our services.
• Data about user interactions with our service or website.
• Details about the general public and groups potentially connected to the Company's platform and features.
• Device information for those installing the Company's application or accessing the service or website.
• Account details from third-party websites or applications linked with the Company.
• Any other personal data provided by users through the website.

When creating a "user account," the Company may ask for the user's name, phone number, and email address. This information is essential for communication purposes. Users can also opt to create an account using their Facebook credentials, but the Company does not collect Facebook passwords.

3.1 Device Information and Access Records When using the Company's services, we may store electronic identifiers or automatically record information from the user's device, such as device type, operating system, IP address, browser details, device identifiers, and cookie data.

If users contact the Company for assistance, we may request and store the provided information, including the user's name and contact details. This data helps improve our customer support services and is stored in line with this privacy policy.

3.2 Payment If users opt for additional paid services, the Company allows third-party providers to collect and process credit card information. This data is used solely for processing purchases or accessing paid services. The Company does not retain credit card details beyond the necessary period. All credit card transactions are handled by appropriate external payment entities. The Company will not use or process any personal content shared with other users without their consent.

3.3 Collection of Personal Information from External Sources The Company may obtain personal information from third-party services to enhance the benefits provided to our users. This could include receiving personal data from partners offering specific services or from services linked to official accounts. If a user connects with an external entity through our service, the Company might automatically generate an internal code. By doing so, users agree to link their personal information with our service and share it with the external entity.

3.4 How Does the Company Use the User's Information? In delivering our services, the Company acts as the data controller or co-controller. We use the personal information of our users in accordance with our privacy management policy as follows:

• Transaction Management: To process transactions between the user and the Company or facilitate the user's interactions with third parties through our service.
• Administrative Operations: For administrative tasks and to provide services, including tailoring our offerings based on user preferences.
• Communication: To address or complete transactions, comply with service requests, inform users about service-related issues, and detect unusual account activities.
• Enforcement: To enforce terms of service or user rights agreements.
• Protection: To safeguard the safety, rights, personal property, or privacy of others.
• Verification: For identity verification and authentication.
• Updates and Support: To manage software and other updates and provide ongoing support, ensuring smooth service delivery.
• Research: To conduct surveys and analyses to understand our target audience and improve the user experience with our services.
• Legal and Compliance: To conduct background checks or other legally mandated or risk management-related screenings.
• Service Verification: To validate the services offered by our Company.
• Other Purposes: For any other objectives communicated to the user at the time of data collection, provided we have obtained the user's consent.

3.5 How Does the Company Protect the Personal Information of Service Users? In fulfilling our commitment to respect and manage user privacy, we ensure that the personal information of our service users is treated with utmost confidentiality. We implement appropriate technical and organizational security measures, including industry-standard safeguards, to prevent unauthorized access, disclosure, misuse, alteration, or destruction of user information. While no electronic transmission or storage method is entirely secure or impenetrable, we strive to protect the personal information stored in our systems.

3.6 How Long Does the Company Retain the Information of the Service Requester? The Company retains personal information for as long as the user continues to use our services and as necessary to fulfill the purposes outlined in this privacy policy or to comply with relevant laws and regulations. Even after a user stops using our services, we may retain their personal information for legitimate reasons, such as:

• Complying with legal obligations and regulations.
• Ensuring comprehensive service delivery to the user.
• Upholding judgments against the user for the entire enforcement period.
• Detecting and preventing unauthorized or fraudulent activities.

3.7 Does the Company Use Cookies or Other Similar Technologies? Yes, the Company employs cookies and other similar storage technologies. A cookie is a small data file stored on a user's computer, which retains information that can be accessed when the user revisits a website. Some cookies are essential for the website's functionality, while others enhance the user experience by remembering usernames securely and user preferences. We use cookies to:

• Maintain session information for users.
• Enhance security measures.
• Tailor services based on user preferences.
• Understand user interactions with our service and make improvements.

We also utilize third-party cookies, such as Google Analytics, on our website. By using our services, users indicate their acceptance of our use of cookies and similar technologies in line with this privacy policy. Most web browsers allow users to manage their cookie preferences. Disabling or restricting cookies might limit a user's ability to fully utilize our website or access all its features.

4. Location Data Collection & Usage

4.1 Location Data

Our app uses the user’s location data only with the user’s consent. This location data will be used for various purposes, such as:

• Real-time location sharing in the app’s chat function.
• Location notifications when users are working outside the office or performing other tasks related to the app’s features.

The user’s consent will be requested before collecting or processing any location data.

4.2 Use of Location Data

Location data will be used to:

• Provide services such as showing the user’s location within the app or enabling location sharing with other users.
• Improve user experience and optimize the app’s features.
• Notify users when their location data is being used for service delivery.

4.3 Requesting Location Permission

Our app will request permission to access the user’s device location when the app is in use. The app will notify the user about this request, and location data will only be collected with the user’s explicit consent.

5. Choices Available to Service Users Users have certain rights regarding their personal information, even if they are not currently using the service. Whether they decide to use the service or not, they can exercise various rights when the Company collects their personal information.

5.1 How Can Service Users Control Their Information? Under applicable laws (including any exceptions or provisions therein), service users may have the right to:

• Access their personal information.
• Correct inaccuracies in their personal data.
• Object to the processing of their personal data for valid legal reasons.

To exercise any of these rights, users can contact the Company through the provided contact form. Once their identity is verified, the Company will respond within a reasonable timeframe and in accordance with relevant laws. However, there might be situations where the Company cannot fulfill a request, such as:

• When disclosure might endanger someone's life, physical safety, property, or other vital interests.
• If disclosure would severely hinder the Company's operations.
• When disclosure is prohibited by other laws or regulations.
• If the user's identity cannot be confirmed.

5.2 What If a User Changes Their Mind About Using the Service? If a user changes their mind about the extent of information they wish to continue sharing, they can modify their preferences by submitting a written request to the Company.

5.3 Questions/Suggestions For questions or suggestions about this privacy policy or any other privacy practices of the Company, users can contact the Company through the provided contact form or write to the Company's address.

5.4 What If a User Wants to Delete Their Information? If a user wishes to delete their personal information because they no longer want to use the system, they can request the deletion by writing to the Company at the provided email address: info@lailaolab.com or by calling: +85620 2266 8709.

Lailaolab ICT Solutions ., Ltd

Pakthang Village, Sykhodtabong District, Vientiane Capital, Laos.

Email: info@lailaolab.com

Terms of Service

1. Introduction Welcome to Lailaolab ICT Solutions Co., Ltd. ("the Company"). These terms and conditions outline the rules and regulations for the use of our services. By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement.

2. User Responsibilities

• Account Information: Users are responsible for maintaining the confidentiality of their account information, including their password, and for all activities that occur under their account.
• Content: Users are responsible for the content they provide and share through our services. They must ensure that they have all the rights and permissions needed to use that content.
• Compliance: Users must use our services in compliance with all applicable local, state, national, and international laws, rules, and regulations.

Company Responsibilities

• Service Provision: The Company commits to providing its services as described and will take reasonable steps to ensure the uptime and availability of these services.
• Data Protection: As outlined in our Privacy Policy, the Company is committed to safeguarding the personal information of its users.
• Support: The Company will provide support for its services as described and will make reasonable efforts to address and rectify any issues or concerns raised by users.

4. Termination and Suspension The Company reserves the right to suspend or terminate users' access to the services if they violate these terms or if there are any legal or regulatory reasons to do so.

5. Changes to the Terms The Company may update these terms from time to time. Users will be notified of any significant changes and are responsible for reviewing the updated terms.

6. Contact For any questions or concerns regarding these terms, users can contact the Company through the provided contact form or write to the company's address:

Contact Information:

Lailaolab ICT Solutions ., Ltd

Pakthang Village, Sykhodtabong District, Vientiane Capital, Laos.

Email: info@lailaolab.com

Privacy Policy

1. Introduction Lailaolab ICT Solutions Co., Ltd. ("the Company") places great importance on ensuring the privacy of its users. This Privacy Policy outlines how we handle and safeguard your personal information.

2. Scope of the Privacy Protection Policy This policy is applicable to personal information collected from service requesters who utilize the store management system services connected to shipping.

3. Types of Personal Information Collected by the Company

1. Necessary Personal Information: This includes Name, Date of Birth, Gender, Email Address, Address as per identity card or passport, Billing Address, Delivery Address, Bank Account and Payment Information, Contact Phone Number, and Identity Card or Passport Number.
2. Device Information: When using the company's services, we may store electronic identifiers or automatically record information from the user's device.
3. Payment: If users opt for additional paid services, the company allows third-party providers to collect and process credit card information.
4. Collection from External Sources: The company may obtain personal information from third-party services to enhance the benefits provided to our users.
5. Use of User Information: We use the personal information of our users in accordance with our privacy management policy as outlined.
6. Protection Measures: The company ensures that the personal information of our service users is treated with utmost confidentiality.
7. Data Retention: The company retains personal information for as long as the user continues to use our services and as necessary to fulfill the purposes outlined in this privacy policy.
8. Cookies and Similar Technologies: The company employs cookies and other similar storage technologies.
9. Location Data: Our app uses the user’s location data only with the user’s consent. This location data will be used for various purposes, such as real-time location sharing in the app’s chat function and for location notifications when users are working outside the office or performing other tasks related to the app’s features. The user’s consent will be requested before collecting or processing any location data.
10. Use of Location Data: Location data will be used to provide services such as showing the user’s location within the app or enabling location sharing with other users. The data will be processed only for the purpose for which it was collected, and users will be informed when their location data is being used in connection with service delivery.
11. Requesting Location Permission: Our app will request permission to access the user’s device location when the app is in use. The app will notify the user about this request, and location data will only be collected with the user’s explicit consent.

4. How Does the Company Use the User’s Information?

1. Use of Location Data: The Company will use the user’s location data for the purposes outlined above, such as sharing location in real-time in the app’s chat function, notifying location when users are working outside the office, or improving the user experience. Location data will not be shared with third parties without the user’s explicit consent.

5. User Choices and Rights

1. Control Over Information: Users have certain rights regarding their personal information. They can: Access and correct their personal information and object to the processing of their personal data for valid legal reasons.
2. Changing Preferences: If a user changes their mind about the extent of information they wish to continue sharing, they can modify their preferences.
3. Questions/Suggestions: For questions or suggestions about this privacy policy, users can contact the Company.
4. Data Deletion: If a user wishes to delete their personal information, they can request the deletion by contacting the company
5. Location Permissions: Users can disable location services at any time through their device settings. If users prefer not to share location data, they can opt-out of location-based services in the app’s settings or through their device’s privacy options.
6. Control over Location Data: Users can disable location services at any time through their device settings. If users prefer not to share location data, they can opt-out of location-based services in the app’s settings or through their device’s privacy options.
7. Location Permission Settings: Users can adjust their location settings on their devices to determine whether the app can access location data while the app is in use or at all times (based on the user’s choice during installation or in-app settings).
8. Requesting Deletion of Information: If a user wishes to delete their personal information, they can request deletion by contacting the company at: info@lailaolab.com or by calling: +85620 2266 8709.

Contact Information:

Lailaolab ICT Solutions ., Ltd

Pakthang Village, Sykhodtabong District, Vientiane Capital, Laos.

Email: info@lailaolab.com